Location: UK wide. Travel required to Sheffield, Chorley, Brighton and Camberley
Company Overview:
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £104m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for November 2023. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 470 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2300 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Led by CEO Paul Kahn, co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long-term strategy.
Full Job Specification
We are seeking an experienced NetSuite Consultancy Lead to manage the successful delivery of NetSuite solutions to external customers across Finance, Warehousing, Manufacturing, and Services. This role combines hands‑on NetSuite expertise, client engagement, and team leadership, ensuring projects are delivered on time, on budget, and to a high standard of quality.
The ideal candidate is a trusted client advisor who can lead complex ERP programs while managing and mentoring a team of consultants. This role will also lead on our relationship with Oracle Netsuite ensuring best value for the company through rebates and discounts.
The role will include oversight of our internal roll out of Netsuite as an ERP for the FluidOne business.
Main responsibilities
Client Delivery & Engagement
* Own end‑to‑end delivery of NetSuite implementations and enhancements for external customers
* Act as the primary client‑facing lead for solution design, delivery, and escalation
* Build strong, long‑term customer relationships and serve as a trusted NetSuite advisor
* Lead discovery sessions, solution workshops, and executive‑level presentations
* Manage client expectations, scope, risks, and change requests
* Design and oversee NetSuite solutions spanning:
* Finance & Accounting
* Inventory & Warehousing
* Manufacturing
* Services / Project Management
* Ensure solutions align with NetSuite best practices and customer business goals
* Lead solution architecture for multi‑module and integrated environments
* Provide hands‑on configuration and guidance for complex requirements
Functional Expertise
Finance
* GL, AP/AR, Fixed Assets, Revenue Recognition, Tax, Multi‑currency
* Financial reporting, dashboards, saved searches, and compliance
Warehousing & Inventory
* Inventory and location/bin management
* Receiving, picking, packing, shipping, demand planning
Manufacturing
* BOMs, routings, work orders, WIP, production planning and costing
Services
* Project accounting, resource management, time & expense
* Billing models including T&M, fixed‑fee, and milestone‑based
Team & Delivery Management
* Lead, mentor, and develop a team of NetSuite functional and technical consultants
* Plan and manage delivery resourcing, utilization, and workload
* Review designs and deliverables to ensure quality and consistency
* Support onboarding, training, and career development of team members
Project & Commercial Management
* Manage delivery timelines, budgets, and margin targets
* Track project progress and report status internally and to customers
* Support pre‑sales activities including scoping, estimates, and solution validation
* Contribute to continuous improvement of delivery methodology and assets
Required Qualifications
* 5+ years of NetSuite consulting experience delivering solutions to external customers
* Proven experience leading NetSuite implementations across Finance, Inventory/Warehousing, Manufacturing, and Services
* Prior experience managing client‑facing delivery teams
* Strong understanding of ERP project delivery methodologies
* Excellent communication, presentation, and stakeholder management skills
Preferred Qualifications
* NetSuite certifications (ERP Consultant, SuiteFoundation, Financial User, etc.)
* Experience working for a NetSuite Partner or System Integrator
* SuiteScript 2.x or technical integration experience
* Experience with global, multi‑subsidary NetSuite deployments
* Background in pre‑sales and solution estimation
* Client relationship management
* Leadership and coaching
* Commercial and delivery accountability
* Strong problem‑solving and negotiation skills
* Subsidised Health and subsidised dental care
* Employee Assistance programme (EAP)
* Life assurance (3 x salary)
* Discount Platform
* Pension contribution‑ 5% company contribution
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