Credit Controller, Leeds, West Yorkshire
Client:
Power NI
Location:
Leeds, West Yorkshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
Contract Full Time - Permanent
Working Hours: 37 hours, Monday to Friday
Hybrid Working: 2 days in the office, 3 days from home
About the role:
Power NI, part of Energia Group, has an exciting opportunity for Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions. You will engage proactively with domestic customers facing difficulties paying their energy bills via inbound and outbound calls. Candidates should be able to work in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback as needed.
About you:
* Experience in handling difficult conversations in a target-driven environment
* Strong resilience, empathy, and adaptability
* Excellent verbal and written communication skills
* Strong negotiation skills
* Proficient in Microsoft Outlook and managing multi-channel communications
What We Offer:
* Competitive salary + Up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday + 11 statutory days, with opportunity to buy more
* Career progression and development opportunities
* Internal L&D courses, mentoring, external networking, and year-round learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programme and wellbeing fund
* Gym memberships, sports clubs, social clubs, virtual gym membership, free flu jab, cycle to work scheme, volunteering days, and more
Additional notes:
Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.
Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.
Created on 02/05/2025 by JR, United Kingdom.
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