About the team
You will be working as part of an expanding team of colleagues to provide excellent customer service on board our Night Riviera and varied fleet of trains. Penzance colleagues predominantly work on our trains travelling between Penzance and Paddington with a day lodge in London. We serve both business and leisure travellers, and you will also be providing support to other members of the on-board team and train managers to ensure a safe, comfortable and enjoyable journey for our customers.
About the job
You will be providing a friendly welcome to our customers, offering a refreshments service throughout the train. You\'ll provide luggage assistance and information to our customers in a variety of ways. Working onboard, where securing sales will be a key part of this role, you will ensure that the train is prepared ready for service, including smoke alarm and safety checks.
Your main responsibilities will be
* To be an ambassador for Great Western Railway by following our values to provide the best in customer service.
* To work to the highest standards
* To ensure Night Riviera safety procedures are followed.
* To promote and sell the local products we have on board
* To provide an exceptional room service to our customers
* To engage with our customers and ensure they have the journey they deserve.
* To maintain a clean, hygienic and pleasant environment
Can you say yes to these questions?
* Are you passionate about delivering outstanding customer service?
* Do you have a flexible approach and the ability to work a selection of shifts over 7 days?
* Are you driven to deliver high level of sales?
* Are you proactive \u2018can do\u2019 attitude?
* Would you be comfortable working in a regulated environment?
If so, we would love to hear from you!
As a minimum, you\'ll need to have
* Previous customer service experience within a sales background
* Cash handling experience
* Previous experience of food safety (although full training will be given)
* Excellent communication skills
* The ability to work well with others as part of a team or on your own
* Previous stock control experience
* Be 18 due to alcohol serving
Working Pattern
The Customer Host role requires you to work night shifts on a linked rota system based on a 35-hour week.
The shift will vary between 12 and 18 hours and require a day\'s lodge in London.
Additional Information
Parking permits are provided but parking is not guaranteed.
Applicants must live within one hour\'s travelling time from the depot and be able to get to and from work without the need for public transport for early starts and late finishes.
For further information please contact Penzance OBS Managers
Maggie Treloar 07788 154182 | Maggie.Treloar@gwr.com
Lee Tonkin 07970 366364 | lee.tonkin@gwr.com
In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
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