At ISS, we're a leading provider in the UK fresh produce sector, known for our rapid growth, operational excellence, and commitment to quality. We have a team of 1,200+ employees, and are just about to open our 4th site. We're looking for a confident and detail-focused Senior Sales Administrator to help drive service excellence across our customer accounts.
About the Role
4 on 4 off shift pattern
6am- 6pm
This is a fast-paced, hands-on role where you'll take ownership of key customer accounts, lead daily order processing, and support the wider team in delivering accurate, timely, and efficient service. You'll also act as a point of leadership in the absence of the Supervisor, helping to guide and train others while ensuring smooth operations across systems and teams.
Key Responsibilities
* Maintain high service levels across major customer accounts
* Lead and support the team when the Supervisor is unavailable
* Manage the onboarding of new customers from start to finish
* Identify training needs and support team development
* Process daily orders and upload to ERP (Prophet), ensuring accuracy
* Book transport and manage stock allocation for next/same-day delivery
* Monitor product usage and maximise yield efficiency
* Prepare data and updates for daily operations meetings
* Resolve account queries and liaise with customer operations teams
* Maintain ERP records including pallet maintenance and job sheets
* Issue packing guides and ensure cost-effective ancillary usage
* Perform weekend pre-checks and support system updates
* Reconcile work order stock and investigate discrepancies
* Monitor KPIs and ensure accurate documentation
* Support ad-hoc admin tasks and uphold company policies
What You'll Bring
* Strong communication and organisational skills
* Experience in fresh produce or FMCG environments
* Good working knowledge of Microsoft Office
* ERP experience (Prophet preferred)
* High attention to detail and accuracy
* Ability to work collaboratively and lead by example
* A proactive approach to problem-solving and continuous improvement
Employee Benefits
We offer a supportive, fast-paced environment with a strong focus on development and wellbeing. Benefits include:
* Access to discounts on major brands
* Free tea and coffee
* Pension scheme
* Employee Assistance Programme
* 24-hour GP service
* Company sick pay
* In-house learning and development
* Enhanced maternity and paternity leave
* Free on-site parking
* Canteen facilities
* Company events and socials
Job Type: Full-time
Benefits:
* Company events
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Application question(s):
* Some experience in the production or manufacturing industry would be advantageous. Please explain your experience.
Experience:
* Administrative: 1 year (required)
* Microsoft Office: 1 year (required)
Work Location: In person