Overview
Our client is seeking a Deputy Administration Manager to join their pensions administration team in Chelmsford. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service
Responsibilities
* Oversee annual and ad-hoc projects for defined benefit (DB) schemes
* Monitor and ensure timely completion of projects in line with legislative and client requirements
* Review and quality-check the work of less experienced administrators
* Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved
* Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups
* Ensure accurate use of the time recording system for chargeable and non-chargeable activities
* Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors
* Prepare, check, and issue administration bills
* Update change control logs, schedules, and internal spreadsheets
* Oversee breaches, errors, and complaints logs, ensuring prompt action and review
* Deputise at Administration Manager meetings when required
* Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progress
The person
Essential:
* Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting
* Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)
* Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Strong people management skills, with the ability to motivate and support staff
* Demonstrable numerical aptitude through work or academic achievements
Desirable:
* Third-party pensions administration experience (preferred)
* Experience presenting at prospect pitches or trustee meetings
* Commercial awareness and business insight
Qualifications
* Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent)
* Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)
Benefits
* Competitive salary and annual discretionary bonus
* 25 days' holiday (with buy/sell flexibility)
* Generous pension matching scheme
* Healthcare plan, life assurance, and employee discounts
* Flexible benefits scheme and employee assistance program
* Digital GP service and paid volunteering days
* Referral bonuses for introducing suitable candidates
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