Flutes has a reputation for delivering bold
culinary leading -edge food and drink experiences in the most
prestigious venues, with a focus on innovative and invigorating
service. You'll find our teams creating magic at various iconic venues
across London and outside London. The person we are looking for must
have a real passion for food and events. We are a friendly, decent
bunch and we respect our people, places and the planet. We want
someone who has a real drive and enthusiasm for their job, as well as
for their colleagues and the company. We always put the client at the
heart of our decisions, and never accept anything less than 5 -star
standards – that's the Flutes Way.
Purpose of the role, we are seeking an
exceptional and highly skilled freelance hospitality manager to
oversee the delivery and execution of our events in multiple sites
across London. The successful candidate will have at least three
years' experience in a management role within the hospitality
environment. As a freelance hospitality manager, you will be
responsible for a successful delivery of our client's events,
including client liaison and team management. You will achieve the
highest possible standards of customer service during events and be on
hand to meet clients prior to the event, working closely with the
sales/planning and operations team for a seamless handover. Experience
in front of house management is essential, along with a strong eye for
detail and consistent presentation. Your performance within the
company will be monitored by regular manager audits, meeting agreed
event timeframes, achieving excellent guest satisfaction/feedback and
employee quality and retention through positive onsite interaction.
Venues We Cover
Oval Cricket Ground
Ascot Race Course
Twickenham Stadium
Alexandra Palace
Harlequins F.C.
Wembley stadium
Including many conference venues in London
Key Responsibilities
·
Overseeing and ensuring that the opening and
closing procedures are followed at all events
·
Delivering an effective and informative team
brief during events and ensuring that this standard is maintained at
all times
·
Ensuring that all food and beverage requirements
are delivered as per the clients request or work -order
·
Working with the planning team pre -event to allow
a seamless transition for the clients, in line with the company's
customer journey
·
Working with our operations teams and set -up
staff, responsible for ensuring that all venues are set up to the
highest of standards prior to each event
·
Enforcing health and safety requirements during events
·
Ability to motivate and encourage colleagues to
provide exceptional service in line with the company's overall vision
to our highly valued client base
Key Deliverable
To be responsible for and to deliver all allocated events
to Venue's high standards
To ensure all events are run to the highest standards by being
fully prepared when you come on site
Being responsible for the Venue that you are working within
and maintain the integrity of the Venue
Completing all paperwork on time and to a high quality
Be an excellent Brand Ambassador for Flutes
Requirements
Skills and Capabilities
·
Experienced and trained to work within the
Catering and Events Industry
·
Authoritative, persuasive with the ability to
lead, make clear and effective decisions and be accountable to staff
and client
·
Confident and articulate to act as MC when required
·
Well planned with excellent attention to detail
·
Experienced in managing both time and people
while be a team player
·
Possess clear and logical management experience
to meet the needs of a fast -paced environment
·
Exceptional customer handling skills, responsive
to needs of client and colleagues
·
Confident in verbal and written communication
·
Ability to meet deadlines, manage time
effectively and drive teams to meet deadlines with accuracy
·
Flexible adaptable and a great coach where needed
·
Accountable for personal and departmental
performance Hours
·
Hours to be agreed per event
·
Hours to include evenings and weekends
·
Willingness and flexibility to work additional
hours when required
Please note that due to the nature of the
business, the role requires the service of alcohol so all applicants
must be aged 18 or over to APPLY .
Benefits
Excellent
Pay £ £19.00 (depending on various factors) Flexible hours
and shifts
Exciting
locations across London and outside
Friendly
team to work and chance to progress
Pension scheme
Monthly
Holiday Pay