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Talent Acquisition Partner (EMEA) at Markem Imaje
The Role:
As Technical Services Resource Planner, you will undertake all aspects of the Resource Planner activities, supporting our Technical Service Engineers.
What you will do:
* Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
* Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness.
* Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
* Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
* Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
* Determine service stock availability and process advance shipments and returns of service parts.
* Prepare and send quotations for services to customers.
What you need to have:
* Experience in a highly demanding and fast paced environment.
* Proven track record in positions with administrative tasks.
* Proven experience of working within SAP ECC and SAP FSM environment would be a plus.
* Able to communicate properly in fluent English, both verbal and written.
* Ability to demonstrate logical thinking process and troubleshooting.
* Good organizational skills and ability to set priorities and manage time effectively.
* Strong interpersonal, customer oriented and relationship management skills.
* Proficient with MS Office, especially Outlook and Excel.
* Ability to work independently.
You’ll only be the right candidate if you are aligned to our values and culture:
* Winning through customers
* High ethical standards, openness and trust
* Expectations for results
* Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative, Manufacturing, and Other
* Industries
Automation Machinery Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing
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