ServiceNow Architect CSM focus Portal
Contract
FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)
Experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.
Technical & Functional Experience:
* Good knowledge of CSDM
* Awareness of product roadmaps
* Knowledge of Workspaces, UI Builder, Flow Designer
* Experience with 3rd party integrations (scripted APIs and Integration Hub)
* Deep understanding of ServiceNow Platform and core features (main applications, shared capabilities, CMDB)
* Portal management and customization skills
* Experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
* 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
* Designing, prototyping, and transforming ideas into solutions using ServiceNow capabilities
* Strong problem-solving skills
* Excellent communication skills, able to explain complex topics to non-IT audiences
* Proactive attitude, supportive team player, willing to assist and support during complex tasks
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