Overview
Retail Customer Advisor (Portsmouth) - 24 hours | Portsmouth, England, United Kingdom
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Company: Three UK
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
Full training will be provided; no prior knowledge of our products is required. Ambition and the drive to learn matter most.
* Customer Focused: Strong passion for delivering exceptional customer service and meeting customer needs.
* Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
We offer ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Benefits
* A free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Additional Information
We provide a competitive package of pay and benefits that support your health and well-being. We offer a range of benefits to suit you and your family, including discounts and learning & development tools.
We are committed to diversity & inclusion. If you require reasonable adjustments during the interview process, please contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in parts of our business to boost innovation and efficiency. We value your authentic experiences and achievements during the interview process.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Telecommunications
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