What will you be doing?
* Benefit calculations, either manually, using a proforma, or through the pension's administration system calculation routine.
* Working through relevant checklists for each case and following procedures.
* Ensuring appropriate authorisation before releasing information.
* Preparing bulk mailings such as annual newsletters and pension increase notices.
* Communicating with members and third parties.
* Gaining and applying knowledge of clients through daily work, colleague communication, and referencing the scheme's administration guide and notes.
* Understanding scheme-specific details and their applicability.
* Ensuring compliance with LCP procedures.
* Keeping updated with legislative changes.
* Understanding concepts like preservation, statutory increases, contracting-out (including GMPs), and pensions tax regime.
* Drafting non-standard letters as needed.
* Recognising non-standard cases (e.g., part-timers).
* Applying GDPR principles at all times.
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