(VF21) Technical Officer
Location: Greater Manchester
Type: Permanent
Salary: £28,000 - £30,000 Per Annum (benefits, training and growth opportunities)
About the Company
My clients are leaders in their field within the construction industry, specialising in building products manufacturing. Due to growth, they are recruiting two Technical Officers to join their technical team, one focusing on specification support, the other on compliance activities. The technical team provides support and technical advice to internal and external customers related to the technical elements of the product range.
Role Overview
The role is fast‑paced and varied, supporting commercial enquiries requiring a quick turnaround to secure sales/orders.
Responsibilities
* Review construction plans/drawings and provide design and technical advice to customers.
* Deliver front‑line technical support to customers and internal teams.
* Manage and resolve customer queries and complaints.
* Conduct risk analyses in accordance with regulations and BS standards.
* Perform customer quotes.
* Develop ventilation strategies for residential and commercial properties.
* Handle special enquiries for non‑standard product requests.
* Log and monitor customer enquiries, identifying trends and potential issues.
* Perform take‑off and quotation services for product range.
* Provide specification support to internal sales teams.
* Full training will be provided where necessary.
Specification Role
* Provide specification support to internal sales teams.
* Manage and maintain NBS specifications and BIM content for the product range.
Compliance Role
* Maintain and update product documentation.
* Support the expansion of the company’s Environmental Product Declarations (EPDs) through data capture and product assessments.
Support is typically delivered via phone/email or video call. Some travel may be required for site visits. Full UK driving licence required; a pool car is provided for site visits.
Requirements
* Confident administrator with a technical mindset and strong attention to detail.
* Excellent written and verbal communication skills.
* Knowledge of the construction industry and construction products.
* Good numerical skills.
* Ability to learn quickly.
* Team working skills.
* Flexible and adaptable to a fast‑paced environment.
* Confident using Microsoft Office suite (e.g. Outlook, Teams, Excel).
* AutoCAD/Revit and SAP knowledge desirable.
* Experience in a similar role within the construction sector, ideally for a construction products manufacturing business.
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