Overview
We are seeking a Customer Support Officer within the Examinations Team, based at our office in NG8, Nottingham.
Skills and Education Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport, and childcare.
Responsibilities
* Carry out administration and customer service on a daily basis to ensure the efficient operation of registrations, achievements, examination, and certification processes.
* Work in a busy office environment with excellent organisational and time management skills; maintain a keen eye for detail to ensure accuracy at a fast pace.
* Provide courteous, professional, and efficient customer service; handle queries professionally and liaise with internal and external customers by telephone and email.
Qualifications and Skills
* Experience of working in a busy office environment.
* Excellent organisational and time management skills.
* Keen eye for detail and ability to work accurately at a fast pace.
* Excellent IT skills and competence in Microsoft Office.
* Strong customer service attitude and confident communicator, able to liaise with internal and external customers by telephone and email.
About us
At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally, and internationally.
How to apply
If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter via the links below.
We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.
No agencies please. Should you not hear from us within two weeks of the closing date, we regret your application has been unsuccessful.
For more information about the role and how to apply, you can find details here.
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