Customer Support Executive Location: Watford, WD25 Hours: Monday to Friday, 7:00am – 5:00pm with Alternate Saturdays from 7:00am – 1:00pm Salary: £32,000 The Role: We’re looking for a dependable and customer-focused individual to join this family owned builders merchant at their Watford branch. You’ll be the first point of contact for customer enquiries and play a key role in making sure orders are processed smoothly and efficiently. Benefits: * Company Pension Scheme. * Free Breakfast * Group Life Assurance. * Staff Discount. * Cycle to Work Scheme. * Employee Assistance Programme. * Long Service Awards. * Annual Leave: 20 days plus bank holidays. * Birthday Day Off. Key Responsibilities: * Respond to customer enquiries by phone, email and live chat * Resolve issues quickly and professionally * Process and allocate orders to branches * Book collections and coordinate with couriers * Report product or stock discrepancies * Record product measurements and weights * Carry out daily fraud checks * Support general operations as needed Requirements: * Clear communication skills * Strong problem-solving ability * Organised and detail-oriented * Comfortable working both in the office and on the shop floor when required * A team player with a can-do attitude