This role focuses on both Sales and Customer Service. The ideal candidate will be skilled at maximising sales opportunities, providing excellent customer service and supporting the team to achieve high-performance standards.
Key Responsibilities
Sales
- Drive Sales Growth: Actively promote products and services to increase sales and achieve targets.
- Convert Leads: Effectively turn potential customers into paying customers.
- Upsell Services: Promote additional services like enhanced liability coverage to customers.
- Merchandise Sales: Encourage sales of merchandise and provide recommendations to customers.
Customer Service
- Exceed Expectations: Consistently provide exceptional customer service and motivate others to do the same.
- Deliver High-Quality Service: Maintain the highest standards of service across all interactions (in person, email and phone).
- Understand & Advise: Actively listen to customer needs and offer appropriate advice and solutions.
- Follow-Up: Diligently handle customer enquiries and follow up as needed.
- Professionalism: Maintain a calm and professional demeanour with all customers.
Company Vehicle Operation
- Drive and operate company vehicles responsibly and in line with company policy (if applicable).
Marketing & Competitor Awareness
- Stay informed about competitor activities.
Health, Safety & Maintenance
- Conduct daily safety checks: adhere to emergency procedures, report maintenance needs, maintain store cleanliness and perform regular maintenance checks.
Security
- Monitor store security via systems and visual checks. Prevent storage of prohibited items. Understand emergency procedures and conduct fire alarm/emergency lighting tests. Oversee store activity outside working hours when needed.
Administration
- Complete store administrative tasks, reconcile accounts, assist with banking, manage invoicing and collections, maintain customer records and generate financial/marketing reports.
Team Management
- Organise work and delegate tasks, provide guidance and feedback, assist with training and development, communicate company updates, maintain employee relations and ensure adherence to dress code and working hours policies.
General
- Report operational issues, suggest improvements, undertake ad-hoc duties, attend meetings on behalf of the Store Manager and ensure respectful treatment of colleagues and compliance with data protection regulations.
Your Skill Set
- You must have experience at this level in consultative sales or customer service/customer care. Telesales experience would be a significant advantage.
- Self‑motivated, self‑starting and hard‑working.
- Competent with MS Office.
- A strong communicator with strong interpersonal skills.
- Bright, positive and enthusiastic.
- Experienced in consultative sales and delivery of first‑class customer service.
- Literate and numerate.
- The successful candidate will also live within 60 minutes of the store. Previous experience in telesales, consultative sales, and/or customer service is essential.
Whats in it for you
- Base salary of £30,783.50k and OTE £34K
- 25 days holiday + bank holidays, including bonus days.
- Birthday off.
- Perkbox – employee perk platform.
- Medicash health plan.
- Monthly performance bonuses and commissions.
- Champion‑of‑month bonuses.
- Champion‑of‑year bonuses.
- Team nights out.
- Pension contributions of 3%.
- Career development.
- Cycle to work scheme.
- Advanced paternity pay.
- Free EV charging at work.
