Customer Service Administrator Location: Corby Salary: £24,525.53 per annum, £12.58 per hour Hours: Monday to Friday, 09:00 - 17:00 Are you a customer-focused individual with a passion for delivering excellent service? We are currently seeking a Customer Service Administrator to join our client's dynamic team. This is an exciting opportunity to work in a customer-focused environment where you will play a key role in ensuring smooth operations and high-quality service. Key Responsibilities: Customer Orders: Ensure accuracy in customer orders, manage delivery timelines, and communicate effectively with depot staff. Teamwork & Customer Experience: Maintain a positive, team-focused environment, always striving to improve the customer's experience. Customer & Supplier Relationship: Develop and maintain proactive relationships with existing customers and suppliers. Issue Resolution: Handle customer and supplier enquiries and complaints, investigate issues, and escalate to management when necessary. Timely Administration: Ensure customer requirements are processed promptly and accurately. Continuous Improvement: Support ongoing improvements in systems, processes, and employee satisfaction. Data Entry & Reporting: Accurately input data into internal systems, create reports, and generate customer KPIs. Invoice Creation: Collate accurate data for customer invoicing. Health & Safety Compliance: Ensure a safe working environment in line with company Health & Safety policies. Key Experience and Skills: Communication: Excellent communication skills with the ability to express empathy and handle customer interactions with tact and professionalism. Dispute Resolution: Experience in resolving disputes calmly and fairly, with the ability to foresee and prevent potential issues. Reporting & Recommendations: Strong report writing skills to document customer service activities and suggest improvements. Software Proficiency: Familiarity with Microsoft Word, Excel, and PowerPoint. Technical Skills & Personal Attributes: Analytical Skills: Strong numerical and analytical ability, with a keen eye for detail. Financial Understanding: Good level of financial literacy. Time Management & Organization: Ability to prioritize tasks and manage time effectively. Team Collaboration: Strong "people skills" for building positive working relationships with colleagues and customers. Professionalism: Maintain a high level of professionalism and integrity in all interactions. Why Join Us? Stable Working Hours: Enjoy a consistent Monday to Friday schedule (09:00 - 17:00). Competitive Salary: £24,525.53 per annum (£12.58 per hour). Positive Work Environment: Be part of a collaborative team that values your contributions and fosters a culture of continuous improvement. If you are ready to take the next step in your career and become part of a company that values both its employees and customers, we would love to hear from you. INDDB