NEW VACANCY! (PK8953)
8.30am till 5:00pm (Monday to Friday)
Our client are specialists in manufacturing and printed folded cartons to a variety of markets, they are a very well invested factory with the very latest technology and machinery and a fantastic reputation in the industry.
Our client is looking for an Internal Sales Candidate to join the team to be the inhouse customer contact and support the External Sales Team as and when required. Within the role, you will liaise with the internal Production Administration Department and other internal departments, as well as dealing with customer requirements and needs on a day-to-day basis such as taking calls, dealing with customer enquiries and daily administrative tasks.
Key Responsibilities:
1. Support the External Sales Team, to ensure customers receive the 'best service' and swift responses to enquiries and daily problem solving. This will include trips to customer factories while meeting with External Sales Managers and attenting meetings internally
2. Liaise with customers by email, telephone, and in person when required
3. Liaise with other internal departments including but not exclusive to Production Administration within the factory, Repro, Estimating, CAD, QA, Warehouse and Transport
4. Requesting and obtaining price information from the Estimating Department and confirming written prices/quotes to Customers
5. Requesting samples and mock ups from the Design Centre and sending them to the customer by post or courier, obtaining approvals of new designs and providing those approvals to the CAD Department
6. Receiving and progressing artworks from the customer through to the Repro department and obtaining final approvals from the customer
7. Processing of orders and raising orders on the systems
8. Progress chasing of orders when required to ensure delivery dates are met and renegotiate new delivery dates with the customer should the need arise
9. Inputting of 'call offs' (delivery information) and negotiating delivery dates with the customer to achieve best efficiencies in the factory
10. Supplying customers with weekly or monthly stock sheets whichever they require
11. In conjunction with the External Salesperson, chasing the customer to take stock that's overdue/aged and arranging for the stock to be delivered or invoiced
12. Liasing with the External Sales on overdue accounts
13. Ensure that good communication exists between all involved parties thus enabling targets to be achieved
14. Undertake training and development when required
Requirements:
15. Knowledge of the Carton Print Packaging Industry
16. Ability to follow all necessary system and procedures that are relative to the job and department within the company procedures for Health & Safety, Food & Hygiene, Environment, ISO 9000, BRC Standards or any relevant procedures
17. Customer Service background & telephone voice as dealing with customers on the phone & in person
18. Computer literate, with a knowledge of MS Word, Excel and databases
19. Able to work well under pressure, with proven efficiency and ability to work to production deadlines
20. Flexible, able to adapt to the organisation and its' customers changing needs
21. Effective communicator, able to work with people at all levels of ability, and from different cultures & backgrounds and ability to work well as part of a team
22. Commitment to Equal Opportunities
23. Willingness to work outside of normal working hours
24. Outgoing and Cheerful Personality
25. Own Transport / Full Driving Licence