Company Description
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. SoulCycle offers a mind-body-soul experience built on community, love, respect, acceptance, and fun. Our culture is reflected through our rides, relationships, and hospitality, all driven by our people. Join us—we’d love to have you!
Our Mission
To foster an open, diverse, & inclusive community—embracing each individual as they are. We empower each other through listening, learning, growing, and creating a sanctuary of trust. We are committed to making a lasting impact by embracing and creating change, because nobody is equal until everyone is equal.
Job Description
SoulCycle is seeking an Assistant Studio Manager to contribute to the company's growth by managing the studio efficiently and leading the team. The ideal candidate will have a passion for SoulCycle’s culture and brand, be interpersonal savvy with strong organizational skills, customer-focused, and able to creatively problem solve and adapt quickly. This role embodies integrity, confidence, and responsibility for the studio’s daily operations and success.
The responsibilities listed here are representative; other duties may be assigned.
Qualifications
Roles and Responsibilities:
Interpersonal Savvy
* Foster the SoulCycle community and culture within the studio
* Create a positive environment so the team enjoys coming to work
* Build relationships with instructors and the local community
* Address conflicts proactively
* Recognize team achievements and show gratitude
* Manage change effectively within the studio and team
Customer Focus
* Support your team to address rider requests promptly
* Provide exceptional hospitality to riders and staff, inspiring high standards
* Confidently handle conflicts in high-pressure situations
* Develop meaningful relationships with riders
Process Management
* Be knowledgeable of studio-specific and company-wide procedures and policies
* Adapt to new processes smoothly
* Create and maintain schedules for operational tasks
* Apply a solution-oriented approach within company standards
Organizing and Planning
* Prioritize tasks to meet deadlines
* Create checklists and schedules for facility maintenance
* Plan for future projects
* Manage your schedule, prioritize, and meet critical deadlines
* Assist the Studio Manager in developing business plans to meet ridership and retail goals
* Implement company initiatives in the studio
* Develop retail sales strategies to grow retail business
* Collaborate with the retail team to identify growth opportunities
For additional information, visit our career site: https://www.soul-cycle.com/careers/
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