Installation, Maintenance, Calibration & Test Manager Shepshed, Leicestershire Reporting to: Operations Director Are you a hands-on engineering leader who thrives on building high-performing teams, improving processes, and delivering exceptional customer service? We are looking for an experienced Installation, Maintenance, Calibration & Test Manager to lead our UK-based service teams while actively contributing to field operations. This is a strategic and operational leadership role with real impact across customer networks, internal systems, and regional partner development. The Role You will take full responsibility for the installation, maintenance, calibration and test functions across the UK. This includes managing engineers and calibration specialists, driving operational excellence, and ensuring services are delivered safely, efficiently, and profitably. This is not a desk-only management position. You’ll also undertake installation and maintenance visits yourself, staying connected to the field and the customer. You will: Lead, develop, and grow the installation, maintenance, calibration, and test teams Manage recruitment, onboarding, training, performance reviews, and salary evaluations Oversee maintenance contracts for customer-owned networks of stations Ensure KPI delivery, customer satisfaction, and clear communication Own scheduling, documentation, reporting, and invoicing processes Strengthen quality systems with auditable documentation and accurate data capture Drive scalable, sustainable service practices Develop Service Level Agreements (SLAs) to support system and tender sales Identify lifecycle upgrade and obsolescence opportunities Support divisional sales teams to create profitable service offerings Contribute to regional partner strategies across Europe and the Middle East Maintain accountability for health & safety procedures across all service activities What We’re Looking For You are a confident, structured leader who balances technical depth with commercial awareness. You understand how to manage people, processes, and customers without losing attention to detail. Essential & Skills Direct line management of small technical teams Hands-on installation and maintenance experience at customer sites Experience managing and coordinating operational activities Calibration and test process knowledge Strong customer-facing experience with professional commercial relationships Excellent written and verbal communication skills Strong organisational capability and attention to data quality Experience training individuals or teams in new technical or business processes Positive, solution-focused mindset Degree-level qualification in Engineering or Computing Desirable Leadership or management qualification Train the Trainer certification Experience creating and improving business processes Why Join Us? At Campbell Scientific, we build innovative environmental monitoring and measurement solutions used worldwide. Our values shape how we operate — accountability, respect, teamwork, innovation, and continuous improvement aren’t just words; they drive how we deliver for our customers and support each other internally. You’ll be joining a business where: Leadership makes a visible impact Innovation is encouraged Continuous improvement is expected Customer focus is non-negotiable Teams collaborate and celebrate success This Role Is For You If: You’re as comfortable leading a strategy meeting as you are visiting a site. You care about process efficiency and data accuracy. You hold yourself and others accountable. You want to build something sustainable — not just maintain the status quo. If you’re ready to take ownership of a critical operational function and help shape the future of our service delivery, we’d like to hear from you.