Salary: £66,000 - 66,000 per year Requirements: ACTIVE SC Clearance required Sole British citizen status required Experience with Windows environments and ITSM/ticketing tools Proven ability in incident investigation and resolution Strong communication skills across technical and non-technical audiences Experience working within a NOC or service operations environment High level of security awareness CCNA or equivalent networking certification (desirable) Experience with enterprise-scale infrastructure (desirable) Background in secure or regulated environments (desirable) Responsibilities: Deliver technical support and service management within a live NOC environment Act as a key interface between engineering teams, architects, and third-party suppliers Monitor and respond to incidents, problems, and change requests Perform analysis of technical and network data to support issue resolution Lead or participate in incident bridge calls as a central technical contact Ensure delivery against SLAs and KPIs Produce clear technical documentation and reporting Support continuous service improvement initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Technologies: Support ITSM Network Security Windows ARM More: We are offering a position as a NOC L2 Shift Service Engineer for a 12-month contract in Newport, Wales, providing 12-hour day/night shifts on a rotating 4-5 day pattern. Our role is based within a 24/7 operational support function focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You will work closely with internal teams and external stakeholders to maintain service performance and availability. We provide a competitive rate of £55 per hour (Inside IR35) and the opportunity to be part of a dedicated team in a dynamic working environment. last updated 16 week of 2026