McDonald's is one of the most recognised brands in the world, and our core values are Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.
As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of customer areas, making children feel welcome, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
We operate in a fast-moving, high-energy environment. We are looking for someone with a genuine smile, the ability to connect with customers, and to make them feel valued.
Essential qualities include friendly, welcoming, courteous, and helpful behavior, along with effective communication skills such as attentive listening, face-to-face verbal communication, and eye contact. Maintaining high energy levels while working efficiently and productively is crucial.
Benefits
1. £8.40 per hour starting rate for U18s
2. £10.00 per hour starting rate for employees aged 18 and above
3. Additional £2.00 per hour for work between midnight and 6am
4. Employee discounts and cashback at thousands of retailers
5. Crew parties, prizes, and competitions throughout the year
6. Free meal while working and significant discounts on food at McDonald's across the UK and Ireland
7. Annual pay-related performance reviews
8. Flexible scheduling
9. Guaranteed hour contracts available
10. Opportunities for management training, development, and promotion
11. 28 days holiday (pro-rata for part-time employees)
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