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Customer Support Biomedical Scientist, oxfordshire
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Client:
Guided Solutions
Location:
oxfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
26.08.2025
Expiry Date:
10.10.2025
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Job Description:
Are you a skilled Biomedical Scientist with a passion for client interaction and education? An innovative digital pathology lab is looking for a dynamic professional to join their team in a unique hybrid role combining specialist laboratory duties with client-facing support.
About the Role:
As a key member of the laboratory and customer support teams, you will perform core histology lab tasks while also serving as the main liaison for clinical partners. You’ll ensure high-quality sample processing and flawless workflow within the lab, while supporting client onboarding, training, and troubleshooting related to diagnostic services and digital platforms.
Your Key Responsibilities:
* Execute laboratory operations adhering to SOPs and quality standards, ensuring timely and accurate sample handling
* Monitor and maintain internal and external quality controls, participate in audits, and support continuous improvement
* Serve as the first point of contact for new and existing clients—conducting training sessions, visits, and providing ongoing support
* Manage client queries efficiently via phone and email, troubleshoot logistics or system issues, and escalate when necessary
* Collaborate closely with internal teams including Pathologists, IT, Quality, and Commercial colleagues
* Represent the lab during client meetings and promotional events, fostering strong partnerships and facilitating service uptake
What You Bring:
* HCPC registration as a Biomedical Scientist, preferably with IBMS Specialist Portfolio or equivalent in Cellular Pathology
* Minimum 3 years’ post-registration experience in histopathology, cancer diagnostics or histology workflows
* Strong understanding of histological processes, sample logistics, and digital LIMS platforms
* Excellent communication and interpersonal skills, with confidence in delivering training and client presentations
* Ability to balance laboratory duties with client-facing responsibilities, including occasional travel
Why Join Us?
This is a fantastic opportunity to develop a broad skill set in a forward-thinking medical diagnostics company, working at the intersection of science and customer engagement. You’ll play a vital role in ensuring diagnostic excellence while building lasting relationships with clinical partners.
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