Overview
To support the Trust's Patient Experience Strategy through effective deployment of patient engagement and involvement programmes, including capturing data in real‑time from patients and supporting the administrative and data‑related duties for the Patient Experience Team.
Responsibilities
* Provide administrative support to the Patient Experience Team and act as a point of contact for patients and members of the public who wish to contact the service.
* Undertake specific administrative and data‑related duties to support the Patient Experience Team.
* Support the deployment of patient engagement and involvement programmes and capture real‑time data.
Multi‑site Working
The role may require flexible working across the four partner Trusts of the Black Country Provider Collaborative to meet patient and service needs.
Immigration and Sponsorship
Applicants requiring UK sponsorship will be considered where applicable. Overseas applicants must meet the relevant visa requirements and provide the necessary documentation.
Equality, Diversity and Inclusion
RECRUITMENT EQUALITY STATEMENT
We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continue to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts' decision‑making processes.
On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.
The Trust is committed to employing and supporting people with disabilities. The Trust's policy is to interview all candidates with a disability who meet the minimum 'essential' criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis‑gender anyone.
We are governed by the public sector equality duties and our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other unlawful behaviour that undermines our core values. We want all staff to 'call out' any behaviour that constitutes the above and to take appropriate action. We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic.
We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.
We have staff networks in place to support staff experience of diverse staff groups and provide information on actions, interventions and support necessary to improve work lives. Anyone can join the networks and we take pride in having allies as part of every network within the organisation.
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