Exact Sourcing is proud to represent a market-leading, highly technical organisation in the local area. Known for their precision and commitment to excellence, our client is looking for a Customer Operations Specialist to act as the vital link between their global clients, field service teams, and internal finance departments.
This is a "full-circle" operational role. You aren’t just processing tickets; you are managing complex order lifecycles, navigating intricate supply chain data (MRP), and ensuring the seamless delivery of high-value parts and services.
As the Service Coordinator, you will be an integral part of the Customer Journey and will be involved in:
* Technical Order Management: Oversee the full order lifecycle for products and services using SAP and Salesforce.
* Supply Chain & Logistics: Manage parts ordering for field engineers and customers, including MRP (Material Requirements Planning) and stock management tasks.
* Data Stewardship: Maintain and enrich the integrity of databases
* Financial Collaboration: Work closely with the Financial Controller to manage stock, demo inventory, and returns.
* Service Triage: Manage inbound enquiries across all channels (Phone, Email, Chat), providing expert triaging for service calls and technical requests.
* Process Administration: Handle all shipping logistics, returns, and ad-hoc administrative duties to keep the operation running at peak efficiency.
As the Service Coordinator, you will thrive if you have:
* System Expertise: You are highly proficient in CRMs
* Operational Experience: You have 2+ years of experience in a technical customer support, order management, or supply chain environment.
* A Detail-Oriented Mindset: You enjoy "cleaning" data, managing stock levels, and ensuring every order is 100% accurate.
* Professional Composure: You are comfortable triaging service calls and managing multi-channel communications with high-profile clients.
How to Apply
If you are someone who enjoys working in a customer support environment and are looking for an opportunity to work as a Service Coordinator and thrive in a busy, supportive environment that will have you working with a varied client base, then we would love to hear from you.
Find out more by applying today, and we could explore this Service Coordinator opportunity with you.
By applying for this role, as a Service Coordinator, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services.
We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.
If you are selected, we will be in contact; if not, we will be keeping your details on file for any future vacancies.
Exact Sourcing is an equal opportunities employment agency