Job Description
What you’ll do:
The role is responsible for the efficient management of large claims outside of authority on behalf of clients, ensuring the highest standards of professionalism at all times. The position covers claims across Canada and the USA within the Property and Casualty classes of business.
The role holder will handle non‑complex claims autonomously and acknowledge and investigate selected more complex claims with limited supervision, escalating issues appropriately when required. The role also involves assisting colleagues with claims handling, adhering to internal and market claims procedures, and demonstrating a broad understanding of clients’ core businesses, relevant markets, and associated platforms and systems.
Role Responsibilities
• Ensure a swift response and settlement of claims, whilst constantly reviewing service standards
• Negotiate claims with markets to maximise client retention
• Provide advice to clients where required in respect of claims
• Ensure timely processing of all claims documents and answer enquires relating to claims processing
• Ensure the secure, efficient and auditable handling of client monies and proactively manage payments
• Maintain and update in-house systems
• Liaise with placing teams and other areas of the Business to ensure overall client requirements are met
• Prepare statistical claims data for both internal and external use
• Maintain strong client and market relationships as appropriate
• Perform quality control checks on all documentation
• Adhere to and meet fully the expectations of the Busieness, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to the Business.
• Comply with any external rules and requirements imposed on individuals performing their role at the Business, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market
Qualifications
* GCSE English and Maths at grade C or above
* CII qualifications desirable
* Knowledge of the North American Market
* Previous experience as a Claims Handler