Overview
We’re expanding our team and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.
* No previous insurance experience is required, all training is provided
Working hours – 40 hours a week between 9am–6pm, Monday to Friday, with a requirement to work one Saturday per month, 9am–1pm.
Starting Salary: £26,208 with a quarterly performance-related bonus (additional average earning up to an extra £400–£500 per month).
How You\'ll Make An Impact
During your first weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career. This training includes insurance fundamentals, handling of insurance policies, systems and process training. We also offer an excellent progression programme and fully funded professional insurance qualifications (CII).
In this role, you can expect to help people with a wide range of queries such as setting up home insurance policies and capturing information, while guiding each customer through their individual needs.
Responsibilities
* Create insurance quotes and renewals over the phone, providing the best price and recommended cover that suits the customer’s needs
* Look for opportunities to upsell or cross-sell our range of products based on customer needs
* Make and answer calls from customers to gather information, provide updates, and address questions
* Leave the customer with a positive lasting impression of our products and services
* Balance multiple tasks using various systems in a supportive, agile team
About You
* Ability to explain complex language in simple terms, in writing and/or over the phone
* Attention to detail to accurately review and assess documentation
* Empathy and the ability to remain calm when dealing with customers
* Customer service skills to provide a positive experience
* Computer literate
* GCSEs or equivalent including English and Maths
Compensation And Benefits
On top of a competitive salary, Gallagher offers a wide range of benefits. Minimum core benefits include:
* Minimum of 25 days holiday, plus bank holidays, with option to buy extra days
* Defined contribution pension scheme with employer contributions
* Life insurance (4x basic annual salary, up to 10x)
* Income protection (up to 50% of annual income, with options to top up)
* Health cash plan or private medical insurance
Other benefits include: three fully paid volunteering days per year, Employee Stock Purchase plan, Share incentive plan, critical illness cover, discounted gym membership, season ticket loan, and more.
Inclusion And Diversity
Inclusion and diversity are core to Gallagher. We are Disability Confident Committed and committed to equal employment opportunity, with reasonable accommodations available for known disabilities. If you require adjustments to your application, please contact TAGlobalSupport@ajg.com. Our Living Wage accreditation reflects our commitment to fair compensation.
Gallagher is an equal opportunity employer and prohibits discrimination on protected characteristics under applicable law.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Consulting, Information Technology, and Sales
* Industries: Insurance
Referrals can increase your chances of interviewing at Gallagher.
Location and posting history: Cheshire West and Chester, Manchester, and surrounding areas; posting activity within the last 3 months in multiple locations.
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