Overview
Senior Revenues Officer role at Braintree District Council within the Exchequer team. You will lead on delivering the service to bill and collect Council Tax and Business Rates, and maintain the Non-Domestic Rate and Council Tax property databases. You will liaise with customers and provide supervision to the Revenues & Recovery team.
Responsibilities
* Lead on delivering services to bill and collect Council Tax and Business Rates.
* Maintain the Non-Domestic Rate and Council Tax property databases.
* Liaise with customers and supervise the Revenues & Recovery team in the absence of the Service Manager.
* Attend court hearings and Valuation Tribunals; resolve disputes and complaints in complex Council Tax and Business Rates matters.
* Process enforcement agents Batch Importing, Refunds, Automated Direct Debit Amendment and Cancellation Service (ADDACS), and Automated Direct Debit Instruction Service (AUDDIS) files for Council Tax, Business Rates and Sundry Debtors; keep accounts up to date.
* Coordinate and respond to Freedom of Information requests.
* Provide support, guidance and coaching to Revenues Officers and Assistants.
* Contribute to team development and supervise workload during the Service Manager’s absence.
Qualifications and Skills
* IRRV qualification (or equivalent) with extensive experience in a Revenues environment
* Experience with Council Tax, Business Rates and Sundry Debtors; knowledge of related legislation and Revenues systems
* Experience presenting at Magistrates Court hearings and Valuation Tribunals; handling complex disputes and complaints
* Detail-oriented with good organisational and IT skills; ability to work unsupervised to meet deadlines
* Excellent interpersonal, communication and customer service skills; ability to coach and develop team members
Working Arrangements and Benefits
* Hybrid working available (a mix of home/office); required to be in the office weekly and attend Court as needed
* Salary progression dependent on IRRV accreditation
* Learning and development opportunities; staff discounts; extensive health and wellbeing programmes including discounted gym membership
How to Apply
For an informal conversation about this role please contact Nicola Ridgewell on 01376 557833. To apply, click Apply online below.
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