SEND Case Co‑ordinator Grade 6 | £28,598 – £31,022 Hours – Full time 37hrs Children & Young People – Education, Inclusion & SEND We are seeking a motivated and organised SEND Case Co‑ordinator to join our Children & Young People directorate. This role is central to the effective administration and coordination of statutory SEND processes and plays a vital part in ensuring children and young people with SEND aged 0–25 receive timely, legally compliant support. About the role As a SEND Case Co‑ordinator, you will provide high‑quality administrative and coordination support to the SEND service, ensuring statutory assessment, planning and review processes are progressed accurately and within legal timescales. You will act as a key point of liaison between families, schools, education settings and multi‑agency partners across education, health and social care. The role involves managing case information, coordinating communications and documentation, and supporting the production and maintenance of Education, Health and Care Plans (EHCPs). This is a busy, detail‑focused role requiring excellent organisation, strong written communication skills and confidence in working with a wide range of stakeholders. Key responsibilities include: Coordinating statutory SEND processes, including EHC needs assessments, EHCP amendments and annual reviews, ensuring compliance with legal timescales Drafting, updating and issuing Education, Health and Care Plans in line with statutory guidance and agreed templates, under the oversight of a Case Officer Acting as a point of contact for parents/carers, children and young people, schools and partner agencies, ensuring clear and timely communication Liaising with education, health and social care professionals to gather information and contributions required for EHCPs and reviewsMaintaining accurate, up‑to‑date case records on SEND systems and corporate databasesSupporting and coordinating annual review processes, including arranging meetings, circulating paperwork and recording outcomes Attending meetings where required, including annual reviews and internal or multi‑agency discussions Preparing case summaries, reports and data to support decision‑making and service monitoring Contributing to service improvement by identifying administrative efficiencies and supporting performance monitoring About you You will be highly organised, methodical and confident in managing multiple cases at different stages of statutory processes. You will have experience of administrative or coordination work within a SEND, education or public‑sector environment and an understanding of the importance of accuracy, compliance and effective communication. You will bring: Knowledge of SEND legislation, statutory processes and the SEND Code of PracticeExperience of coordinating casework, documentation or statutory processes Strong written and verbal communication skills, with the ability to communicate sensitively and professionally Confidence in drafting clear, accurate reports and statutory documentation Excellent IT skills, with experience of maintaining records and working with case management systems The ability to work collaboratively with colleagues and external professionals A commitment to equality, inclusion and supporting positive outcomes for children and young people Why join us? You’ll join a dedicated and supportive SEND service where high‑quality administration and coordination are recognised as essential to good outcomes. We offer opportunities for professional development, flexible working and the chance to contribute to service improvement within a forward‑thinking local authority. We are committed to equality, diversity and inclusion and welcome applications from all sections of the community. For an informal discussion about the role, please contact Jodie Colbourne by email at Jodie.Colbourne@dudley.gov.uk. The Council is committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment. We are committed to safeguarding and promoting the welfare of children and vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check. Workplace Attendance: Working in the office 3 days a week (pro-rata) or Onsite full time So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents Job Description - SEND Case Coordinator updated April 2026.docx Employee Benefits List.pdf