Retail Shop Assistant Hours: 22.5hrs per week (3 days out of 7 days) Location: HUB/Manchester Road Shop, Huddersfield £14,325 for 22.5hrs (£12.21 per hour) Every penny of profit made by our shops helps us continue to be here for the children and families who desperately need our support. Our shops are also an essential part of the local community – a place for people not just to donate or shop, but to build careers, volunteer and support our cause. They’re also a vital way for us to share the magic of Forget Me Not far and wide. As retail assistant, your role will be to support the shop manager and assistant manager in running one of our shops. In this really hands-on role, you will work with a team of volunteers to achieve sales targets and maintain excellent merchandising standards. As one of our ambassadors in the community, you’ll also help us deliver class-leading customer service, while also complying with hospice and retail policies and procedures and security, health and safety standards in the shop. To find out more about this role please call the shop on 01484 430099 or pop in and ask to speak to a manager Job Description Responsible To: Shop Manager Role Summary Our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds. This role supports our vision by providing support to the shop manager and assistant manager in effectively sorting, displaying and selling items. Be the Forget Me Not Children’s Hospice’s ambassador in the local community delivering our organisations key messages and promoting all aspects of the charity within the local area. Main Duties and Key Responsibilities Help achieve sales and KPI targets Sort, steam and price donated stock Help to maintain high standards of merchandising Deliver excellent customer service Work on the till Ensure the shop is kept clean and tidy Assist with booking in deliveries and collections Assist shop with promoting and processing gift aid Be a key holder, opening and closing when required Assist in motivating volunteer team Complete mandatory training when requested Any other adhoc duties We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity. For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework ( Click here ). Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not. Person Specification Essential Confident and professional; Accomplished administrator; with excellent IT skills; Ability to build relationships; often via telephone / email; Track record of excellent customer service; Excellent written and verbal communication skills; Excellent attention to detail; A sense of urgency and focus in achieving goals and targets; Innovative and creative when approaching challenges; The ability to rapidly adapt to changing conditions. Desirable Previous retail experience This role will involve weekend work so flexibility is essential. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Equality and Diversity Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices; We will actively encourage and support under-represented groups to join us as employees We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required. We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles Please click here to view our full equality, diversity and inclusion pledge