Overview
We are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation. Hotel Front desk responsibility include (not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering night shifts. If you have a passion for hotel industry, deliver exceptional customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
* Perform all check-in and check-out tasks.
* Manage online and phone reservations.
* Inform customers about payment methods and verify their credit card data.
* Register guests by collecting necessary information (like contact details and exact dates of their stay).
* Welcome guests upon their arrival and assign rooms.
* Provide information about our hotel, available rooms, rates and amenities.
* Respond to clients’ complaints in a timely and professional manner.
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
* Upsell additional facilities and services, when appropriate.
* Maintain updated records of bookings and payments.
Requirements
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
* Experience with hotel reservations software.
* Understanding of how travel planning websites operate, like Booking and TripAdvisor.
* Customer service attitude.
* Excellent communication and organizational skills.
* You must have the right to work and live in the UK (work visa, pre-settled or settled status).
Benefits
* Competitive salary.
* 28 days holiday per annum.
* Free parking.
* Food and Beverage discounts.
* Meals on duty.
* Uniform care.
Job Details
* Experience: Required
* Languages: English – Advanced
* Employment: Full-time
* Schedule: 7am to 15:30 or 14:30 to 23:00
* Salary: £12.5 – £13 hourly
* Starting time: Immediate start
About The Lodge Hotel
The Lodge Hotel, Putney – a 90 bedrooms gorgeously designed boutique hotel with a focus on exceptional service, offering unrivalled value.
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