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Job Category: Operations
Job Type: Full Time
Job Location: Leeds
Are you a people person with a knack for problem-solving and top-tier communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at QWM Group as a Client Relations Coordinator!
In this role, you’ll be at the heart of our client experience, working across our portfolio of brands to ensure we consistently deliver the highest level of service.
What You’ll Do
* Act as the first point of contact for clients, delivering exceptional service
* Build and nurture strong, lasting client relationships
* Handle enquiries, resolve issues, and coordinate client requests with accuracy and efficiency
* Use CRM systems and BigChange to manage client interactions effectively
* Collaborate with internal teams to ensure seamless service delivery and client satisfaction
What We’re Looking For
* Strong communication and organisational skills
* A customer-focused mindset with a proactive, can-do attitude
* Ability to manage multiple tasks and remain calm under pressure
* Previous experience in client relations, account management, or customer service (essential)
Why Join Us?
* Competitive salary + benefits
* Opportunities for career growth and professional development
* A fun, collaborative, and energetic team culture
Benefits
* Company pension
* Free parking/on-site parking
Requirements
Education:
* GCSE or equivalent (required)
Experience
* Customer relationship management: 1 year (required)
Salary: £28,000 – £30,000 (experience-based)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing and Sales
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