Overview
Join to apply for the Customer Consultant role at Skipton Building Society.
Hours
The role will be on a Fixed Term Contract for 12 months, working 36 hours per week across Monday to Saturday to support operating hours in the branch.
Salary
£23,600 Per Annum
Closing Date
Sun, 24 Aug 2025
Are you passionate about helping others and providing exceptional customer service? If so, Skipton Building Society has the perfect opportunity for you. We are recruiting for a Customer Consultant within our Perth branch.
The role involves engaging in conversations to understand customers’ needs, providing information about our full savings range, products and services, and helping customers review their circumstances and goals while delivering straightforward, helpful service that reflects your enthusiasm and professionalism.
Our branches are central to local communities, but many customers also engage with us online or via our contact centre. In-branch you will support customers face to face, virtually and by outbound contact to reach customers at relevant times. Whether you promote a new product or resolve a problem, you will place the customer’s needs at the heart of everything you do and provide first-class service every time.
You will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and, in time, a fountain of knowledge to help customers achieve their financial goals.
What Will You Be Doing As A Customer Service Consultant?
* Be the first point of contact: warmly welcome customers, in-branch and over the phone, making their first interaction positive.
* Engage and understand: ask insightful questions to uncover needs and provide tailored solutions.
* Listen and tailor solutions: offer personalized solutions that meet customers’ needs and support the community.
* Proactive outreach: contact customers by phone to discuss needs and available support.
* Maintain accurate records: keep customer records up-to-date in internal systems, with focus on vulnerable customers.
* Adhere to policies: understand and follow policies, standards and controls, with training and coaching provided.
What Do We Need From You?
* Previous experience interacting with customers. We’re open to candidates who have not previously worked in a bank or building society.
* Your experience may be in person or over the phone; flexibility to engage with customers across channels.
* Experience in retail, food & beverage, guest services or health/care sectors is welcome if you can demonstrate a passion for delivering exceptional service.
* The ability to work well with others in a 1-team environment.
* Ability to stay effective during busy periods and manage time across a variety of customers.
* Desire and ability to grow, adapt and change with business needs.
What Is In It For You?
The role is a Fixed Term Contract for 12 months, 36 hours per week across Monday to Saturday. The salary is £23,600 per annum plus a range of benefits, including:
* Annual discretionary bonus scheme
* 25 days standard annual leave + bank holidays, with progression to 30 days after 5 years
* Holiday trading scheme to buy/sell additional leave
* Employer-matched pension contributions up to 10% per year
* Benefits portal including Employee Assistance Programme and online employee discounts
* Three paid volunteering days per year
* Colleague mortgage and savings accounts and other discounts
* Commitment to training and development
* Private medical insurance for colleagues
* Salary sacrifice scheme for hybrid/electric cars
Location: Perth, Scotland, United Kingdom
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