Pound Supervisor
NSL part of Marston Holdings Limited has an exciting opportunity for a Pound Supervisor to join their team on a full time, permanent basis.
Responsibilities
* Oversee the running of the vehicle pound.
* Lead a high performing team of Enforcement Officers.
* Compile duty rosters and daily records of shift allocations.
* Administer and oversee all routines and duties of the contract office.
* Produce vehicle condition and/or reconciliation reports.
* Produce and store all documentation required to operate the contract.
* Use and be responsible for the care and general maintenance of any company equipment allocated for daily tasks.
* Complete incident, health & safety and accident reports.
* Liaise with members of the public and give advice on enforcement procedures in a courteous manner ensuring that customer care policy is adhered to at all times.
* Handle telephone enquiries and written correspondence.
* Professionally deal with customer complaints and enquiries.
Qualifications
* Previous experience in a supervisory/management role essential.
* Experience using a cash receipting system.
* Excellent time management and organisational skill.
* Ability to communicate with customers, often in difficult and demanding circumstances.
* Strong report writing skills.
* Flexibility to accommodate business needs.
Benefits
* 42.5hrs Full Time Permanent Contract
* First Class Training & Development Opportunities
* 28 days’ holiday including bank holidays
* Staff benefits designed to suit your lifestyle - discounts on retail shopping, travel and socialising to health & wellbeing.
* Enhanced Maternity & Paternity package (subject to eligibility criteria).
* Pension Scheme.
* Full Uniform provided.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and passion for creating better outcomes and are committed to creating an inclusive environment for all employees.
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