Manpower UK are supporting our global manufacturing client in recruiting for a Customer Service Executive for their Jarrow Site. You will handle inbound enquiries in regards to products, sales and orders, therefore we are ideally looking for a candidate from a manufacturing background who is able to assist with quotations, ordering, product knowledge and upselling.
This is an office based role working within an experienced friendly team. Hours are 9-5:30 Mon-Thurs and 8:30- 5pm Fri.
The salary is fixed at £24,250 with a discretionary bonus of up to 10% which is dependent on the business and personal objectives. The role is fully on site, comes with 25 days holiday, 5% pension contribution, eyecare vouchers, cycle to work scheme, employee retailer discounts, health cash benefit, training and development.
Responsibilities:
Maintain accurate account and customer data.
Respond to customers inquiry within SLA and aim for one call / case resolution.
Identify and take ownership of customer concerns
Identify new product opportunities and generate leads
Liase and build network with internal departments
Upsell and cross sell new products
Follow up on all commercial activity
Operate effectively and adhere to current business policy and procedures
Delivers consistent performance and achieves KPI's and business targets
Required Skills and Experience:
Excellent Communication skills
Good attention to detail
Commercially aware
Experience in service/sales environment
Delivery of agreed commitments and objectives
Highly organised
Team player
Strong work ethic
Complaint Management/Resolution experience desirable
Manufacturing knowledge desirable
Experience of Microsoft package (Excel, Word etc.) desirable
Should this opportunity be of interest, please send forward your CV in the first instance