Infrastructure Support Engineer
As an Infrastructure Support Engineer, you will work closely with the IT Manager to provide support for end users and internal network infrastructure. On a day‑to‑day basis you may help colleagues with basic IT needs, setting up new users, managing backups, security and passwords.
Key Responsibilities
* Assist end users with hardware, connectivity, printer, and software issues.
* Check daily backups.
* Update network applications as required.
* Escalate issues to appropriate parties when necessary and replace or repair defective hardware and software.
* Ensure antivirus software is installed and kept up to date on all machines.
* Perform routine server monitoring and performance benchmarking.
* Monitor and remove viruses, spyware, and other unauthorized software.
* Document procedures where applicable.
* Maintain disaster recovery documentation.
* Complete ad‑hoc projects as requested.
Minimum Criteria
* English and Maths at GCSE standard or equivalent.
* Excellent organisational skills.
* Ability to build good relationships with colleagues.
* Confidence to challenge processes.
Qualifications and Experience (Desirable)
* BTEC National Diploma in Computer Studies.
* NVQ Level 2 in IT Practitioners.
Personal Skills and Abilities (Must Have)
* Ability to achieve deadlines and targets.
* Ability to work under own initiative.
* Excellent verbal and written communication skills.
* High self‑motivation and determination to succeed.
* Excellent time management.
Additional Information
This entry‑level, full‑time position is in the Information Technology function at Forged Solutions Group. Referrals can improve your chances of being interviewed by 2×.
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