Welcome our clientele and orchestrate the traffic flow
* Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, connected to the appropriate team member and have a memorable experience commensurate with the Tiffany brand.
* Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service.
* Engage with clients and share Tiffany and Co. history, product introductions and service offerings.
* Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
* Efficiently manage all the traffic both walking and appointment as well as communicate wait times to clients.
* Escalate any issues to the appropriate boutique team member or management.
Support Client Experience Operations
* Support all hospitality and selling events, ensuring that all areas are stocked and clean.
* Assist sales team with boxing and wrapping items, replenishing and gifting supplies, keeping all sales floor areas neat and organized.
* Assist with store projects as needed (quick services support, stock replenishment)
* Support Company Initiatives and demonstrate agility when it comes to navigate changes
Knowledge & Compliance
* Develop key knowledge of the brand and products to convey Tiffany & Co. heritage and values.
* Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines
* Understand and comply with Tiffany & Co. security and operational procedures (i.e. product handling etc.)
Brand Ambassador
* Uphold Tiffany & Co. image by always maintaining the utmost level of client experience and professional demeanor at all times
Required
* Client focused mentality
* Exceptional Verbal Communication skills
* Ability to work retail store hours as necessary, including nights, weekends and holidays.
* Organized and detail oriented
* Flexibility to perform different tasks based on day-to-day business needs.
* Ability to work with VIP Clients
* Organizational and time management skills
* Entrepreneurial, flexible and independent
* Possess strong commitment to fostering a team environment and collaboration
* Strong sense of urgency
* Must have authorization to work in the United Kingdom
Preferred
* Experience in luxury hospitality industries; restaurant, hotel, retail,
* Additional language skills a plus, not a requirement
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