INTL Claims Handler I - CL09YY
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Responsibilities
* Manage, assess and adjust assigned claims, ensuring that coverage is accurately assessed, and file reserving is correctly set / maintained.
* Proactively manage claim files ensuring all documentation is correctly filed and claims are regularly updated, diarised and managed proactively.
* Ensure that claims are handled promptly, fairly and with integrity in accordance with Hartford claims management guidelines.
* Work closely with claims management and other team members as required on individual claims.
* Receive mentoring and coaching from experienced senior claims handlers / claims management.
* Maintain the highest standards of communication with claims management and underwriting to ensure that information on significant claims and claims trends is shared expeditiously.
* Ensure that large loss information is shared promptly and that large loss reports are issued appropriately.
* Liaise with other departments as appropriate including but not limited to Underwriting; Finance; Actuaries and Reinsurance.
* Attend market claim meetings as required.
* Liaise with brokers, stake holders and policy holders as required.
* Liaise with other Hartford offices as required.
* Assist with reinsurance issues as required.
* Ensure compliance with Lloyds minimum standards and all regulatory and statutory requirements relating to claims handling, in particular TCF.
Capabilities & Experience
* Demonstrable relevant Casualty claims handling experience
* Working Knowledge of ECF2
* Willingness to continue to develop knowledge of Insurance and related issues through formal and informal learning / exams
* Ability to prioritise and organise workload and meeting deadlines
* Ability to develop and sustain relationships with internal and external customers
* Working knowledge of general insurance and its underlying principles
* Knowledge of FCA / PRA and Lloyd’s rules and guidelines
* Progression to CII qualifications desired.
* Reasonable standard of education.
This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
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