Job Title: Domestic Abuse Services - Pathways Worker Job Location: Walsall Salary - £13.16 per hour Contract type - Permanent Working hours - Full Time 35 hours per week, Monday - Friday About the Service Domestic Abuse Walsall Service provides emergency, short-term accommodation, refuge and dispersed provision for women and men, with or without children, who are escaping abuse. We provide a wrap around service that supports the client and family unit to recover and resettle. About the role To provide a first response to callers who need safe accommodation. Liaising with victims and external agencies to establish if domestic abuse accommodation is available and safe for the victim. Establish risk posed to the victim and assess suitability for accommodation services Offering immediate advice, liaising and signposting to other agencies Receive and process referrals to the service from a variety of sources including specialist agencies, housing, social care, police, health care staff and self-referrals Ensure appropriate and safe travel arrangements are in place for service user Advertise vacancies on Refuges Online and with Walsall Housing teams, keeping this up to date. Work with Housing IDVA to ensure information is shared appropriately on new service users coming into the scheme To ensure allocated support workers are aware of the background of the new service user and their family by maintaining Up-to-date and accurate client records Management of data and produce weekly and monthly reports This post is open to Female applicants, D ue to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement ).We are striving to be an Equal Opportunities Employer and all employees are expected to actively support Equal Opportunities Policie s. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following off er. Abou t us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: Trust based flexible working and supportive and friendly teams 20 days annual holiday entitlement, increasing to22 days Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.