Job Overview The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group.
The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.
Key Responsibilities
Oversee the day-to-day operational performance across all properties within the group
Support and develop General Managers and senior departmental leaders
Drive consistency in guest service standards and operational delivery
Monitor and improve profitability, labour controls, and cost management
Ensure compliance with health & safety, licensing, food safety, and employment legislation
Lead operational projects, openings, refurbishments, and business improvement initiatives
Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth
Develop and implement group-wide operational procedures and best practices
Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams
Support recruitment, succession planning, and leadership development across the group
Maintain a strong presence across all venues and build positive working relationships with teams
Skills & Experience Required
Previous multi-site hospitality or hotel operations management experience
Strong leadership and people management skills
Commercially aware with a proven ability to drive revenue and control costs
Excellent organisational and problem‑solving abilities
Experience managing large teams within luxury hospitality environmentsStrong understanding of hotel operations including rooms, food & beverage, events, and guest services
Confident communicator with the ability to influence and motivate teams
Flexible approach with willingness to travel between sites as required
Knowledge of UK employment legislation and operational compliance standards
Desirable
Experience within luxury or lifestyle hotel brands
Background in both hotel and restaurant operations
Degree or professional qualification in Hospitality Management or Business Management
What We Offer
Competitive salary package
Performance‑related bonus structure
Company benefits and staff discounts
Career progression opportunities within a growing hospitality group
Dynamic and supportive working environment
Opportunity to play a key role in shaping the future growth of the business
Compensation: To be discussed
#J-18808-Ljbffr