Customer Success Associate
Manchester (Hybrid, up to 2 days WFH)
If you join us, you'll be helping to improve the property industry for everyone. As a Customer Success Associate you'll be ensuring our customers are getting the most out of our award-winning prospecting tool, Spectre. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.
You have a background in Customer Success or Account Management
You are passionate about providing an exceptional customer experience and building lasting relationships
You have excellent written and verbal communication skills (fluency in written and spoken English)
You're a resilient, motivated self-starter who works well independently and is excited by the opportunity to help scale a business during a high-growth phase
Here's what you can expect to be working on as an L2 Customer Success Associate at Street Group
Supporting our clients to achieve great results with Spectre; from on-boarding new customers to proactively ensuring existing clients are getting the most out of the system through strategy calls and and training sessions
Implementing creative solutions to proactively resolve potential issues for customers
Provide exceptional technical support via phone and email to Spectre clients
Ensuring feedback flows from Customer Success to the relevant business and product teams
Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.He'd seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Hybrid-working - you can work from home 2 days per week
Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Public transport season ticket loans
Paid menopause leave
Holiday buying scheme
Comfortable, relaxed office space - office dogs welcome!
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Cycle to work scheme
Electric car salary sacrifice scheme
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. 3 stages = Introductory call with one of our Talent team
Compensation Range: £27K - £30K