Shop Supervisor
Location: Sue Ryder Charity shop, 3-4 Wellington Way, Waterlooville PO7 7ED
Hours: 15 hours per week over 7 days
Pay: £12.36 per hour + rewards & benefits
About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year in hospices, homes and the community. Our shops include boutiques, vintage and retro shops, and large format stores.
Responsibilities
* Use your retail experience to drive business and achieve sales targets.
* Lead a team to deliver excellent customer service to donors and customers.
* Work with the local community to secure donated stock and drive sales.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising, housekeeping and health & safety.
* Manage effective stock processes, ensuring the shop is well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Operate the EPOS system and handle effective stock management.
Minimum Essential Criteria
* Customer service experience.
* Previous supervisory experience.
* Cash handling/till work experience.
* Basic IT skills (emails, instant messaging, video calls).
* Organisational skills.
* Lone‑working experience.
Desirable Criteria
* High‑street retail, leisure or hospitality background.
* Experience with KPIs and targets.
* Charity retail experience.
* Health & safety knowledge.
* Team player.
* Key holder and opening/closing experience.
* Merchandising and stock rotation skills.
Benefits Package
* 27 days holiday rising to 33 days with length of service plus bank holidays (pro‑rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a friend scheme – £250 payment.
* Access to employee support programme.
* Enhanced maternity, paternity and adoption pay.
* Employee networks – LGBTQ+, ethnic diversity, equality, disabled people, women and non‑binary individuals.
Closing Date
12th February
Join the Team
If you want more than just a job, we want you. Join the team and be there when it matters.
Equity, Diversity and Inclusion
At Sue Ryder we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion within our workforce and to eliminating unlawful discrimination. We welcome applications from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and people with disabilities. We are a Disability‑Confident employer and offer an ‘Offer an Interview’ scheme for disabled applicants who meet the minimum essential criteria.
Support
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Equality Statement
Sue Ryder is an equal opportunity employer. We do not discriminate on the basis of age, disability, gender, gender identity, gender expression, marital status, pregnancy, pregnancy, religion, sexual orientation, race, ethnicity, nationality, or nationality. This statement applies to all staff, volunteers and any other persons who engage with Sue Ryder or Sue Ryder services.
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