Employer 279 University Hospitals Sussex NHS Foundation Trust
Employer type NHS
Site Worthing Hospital
Town Worthing
Salary £38,682 - £46,580 per annum
Salary period Yearly
Closing 23/09/2025 23:59
Job title
Patient Access Manager - Radiology
Band 6
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This is reflected in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including flexible working where possible to support work life balance.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
An exciting opportunity has arisen for a motivated and dynamic admin manager to lead our Admin and Clerical Team in the Radiology Department.
This role will provide Leadership to the administration teams providing Radiology bookings and secretarial support across two Acute Hospital sites and a Community Diagnostic Centre as part of University Hospitals Sussex.
You will be required to be proactive, problem solve and take initiative to ensure best use of Radiology Services.
You will be expected to demonstrate excellent communication and teamworking skills, and proactively engage with various members of staff, both within Radiology and across the wider Trust.
This position requires experience of operational staff management alongside handling complex data.
Main duties of the job
You will provide management support to the service, working in collaboration with Clinical Teams in the delivery of elective and outpatient lists and ensuring the Trust meets national and local targets.
You will be responsible for utilisation of resources within the Radiology Department, ensuring all appointments are booked appropriately in accordance with Trust and NHS policy. You will ensure all staff are supported to provide the best service to our patients within the available resources.
You will be expected to demonstrate excellent communication and teamworking skills, and proactively engage with various members of staff, both within Radiology and across the wider Trust.
You will be expected to manipulate complex data and continuously review waiting lists.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This is reflected in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
See main job description for full details.
* Managing Patient Access to Radiology Services
* Managing Admin and Clerical Teams
Role will be based in St Richard's or Worthing Hospital with cross site travel required between the three base sites.
Be accountable for the delivery of high quality, effective and flexible patient access, clerical and administrative services for the Radiology Department.
Work within project teams in the Trust improving systems and process.
Be responsible for the line management of the Booking hub manager and Secretarial teams. This will include the overseeing allocation of work, training and development, staff appraisal and recruitment & selection.
Be responsible for supporting the development and monitoring of the systems for collection, recording and use of patient demographics for use by University Hospitals Sussex staff for the monitoring of activity against contracted/commissioned work, to apply this information to waiting list management for the Department.
Actively monitor and take appropriate action related to the maintenance of the waiting lists, in line with Trust and national policies and guidelines. Ensure full utilisation of resources available.
Work in collaboration with the Service Manager, Deputy Manager and Lead Superintendents in the delivery of the national waiting times for diagnostics services.
Person specification
Exp / Qual
* Degree / Diploma / equivalent experience
* Experience managing teams - HR processes
* Significant knowledge of IT systems e.g. MS office
* Experience of working in Radiology department and with NHS IT systems
Skills
* Working knowledge of national and local healthcare policies and standards
* Previous experience of leading service improvements
* Excellent written and spoken English and interpersonal/negotiating skills
* Experience of communicating effectively with patients and their relatives
* Significant Experience of line management
Equality, Diversity and Inclusion
* Evidence of having undertaken own development to improve understanding of equalities issues
* Evidence of having championed diversity in previous roles (as appropriate to role)
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications
Further Information
For help with the application process for Nursing vacancies, please email uhsussex.nursingteam@nhs.net.
For help with the application process for Non-Nursing vacancies, please email uhsussex.nonnursingteam@nhs.net.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Emma Francis
Job title Deputy Radiology Manager
Email emma.francis16@nhs.net
Telephone 07392 879976
Mike Hatton
Governance Lead Superintendent Radiographer
michael.hatton3@nhs.net
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