Role Purpose:
As a Peer Mentor, you will support and encourage engagement with the most isolated members of the Rhyl community, identifying and responding to their immediate needs and providing them with a link to services.
You will use your personal experience and knowledge to provide support to clients.
Key Duties and Responsibilities:
Share lived experience: model positive change by openly sharing your recovery or support journey, helping service users and peers see that progress is possible.
Building rapport: use empathy and relatability to make service users feel understood, welcomed, and confident to take the first step.
Be the first point of contact, alongside the Project Lead and Nurse, when service users are first referred to the service, with the aim to reduce their anxieties, feelings of isolation, build service user confidence and emotional resilience and encourage them to feel accepted by others and to access services.
Build and maintain trusting relationships with individuals to promote engagement and empowerment.
Undertake community-based outreach activities to support service user engagement and wellbeing. This may include accompanying individuals to appointments, offering harm reduction advice, brief interventions and reduction strategies, Naloxone training, providing food parcels and assisting with access to GP and dentist.
Help and support service users to maintain their health including BBV, sexual health and mental health by means of signposting to appropriate support services.
Promote healthy lifestyle choices including potentially leading exercise activities/groups and support clients to access community facilities to this aim.
Report immediately to qualified professionals any change observed in a service users condition ,that may contribute to the safety of service user or the wider public.
To offer emotional support, advice, information and education where appropriate to service users, carers and their family including signposting them to other services.
Co-producing activities: co-design service user-led initiatives or encourage involvement in service development.
Provide holistic, trauma-informed support to service user with multiple needs, recognising the signs and avoiding and mitigating the impact of Child Adverse Experiences (ACEs) and developing psychologically informed environments (PIEs).
Record thorough, accurate case notes.
Record and report to professionals any change observed in a service users condition, which may contribute to the safety of the service user or the wider public.
Take a multi-agency approach to working, building strong relationships with partner
agencies including but not limited to Denbighshire County Council Homeless Team. Promote harm reduction and recovery.
Display a calm and patient approach to those service users in times of crisis. Demonstrate positive attitude and maintain a professional manner at all times.
Inform your Project Lead of any safeguarding issues.
Attend regular team meetings, 6 weekly supervisions, and training as and when required.
Undergo training programme provided by Kaleidoscope, including but not limited to mental health first aid, crisis support and conduct and boundaries.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £25,329.20 per year
Ability to commute/relocate:
* Rhyl LL18: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Lived experience: model positive change by openly sharing their recovery or support journey, helping potential volunteers see that progress is possible.
Work Location: In person