Congleton Veterinary Centre are seeking a full-time Receptionist to join our front of house team to cover maternity leave for 12 months! The role involves a high level of face to face contact with our clients so we are looking for someone who has the confidence, empathy and experience to provide excellent standards of care, as well as that personal touch. Daily Duties Include (but Are Not Limited To) Welcoming clients and their pets on a arrival at the practice Dealing with queries face to face, by telephone and by email Maintaining accurate records Ensuring good communication between reception and the clinical teams Taking payments, cashing up and submitting takings at the end of each day Adhering to GDPR regulations and respecting client confidentiality Maintaining a clean and tidy reception and waiting room at all time Following heath and safety procedures and protocols About The Rota This is a full-time role working 4 days per week from 08:15am-7:00pm with one hour lunch, Saturdays on a shared rota basis from 08:15am-4:00pm with half hour lunch (same for Bank Holidays). The Saturday hours are averaged in to the working week working 1 in 4. Our ideal candidate The successful candidate should display excellent communications, be able to adapt to change within a fast-paced environment and show empathy to clients during emotional situations. Previous experience is preferred and the ability to use IT systems is essential. Practice Culture Friendly and close-knit team, with low staff turnover. Many staff members have been with us for >10 years and counting! We strive to work as a team, have regular clinical discussions, and are constantly moving the practice forwards, both clinically and professionally. Everyone has a voice within the team, and is listened to. We are active wellbeing and mental health advocates. Location and Surrounding Area Congleton (large town on the East Cheshire/Staffordshie/Derbyshire border), close to the Peak District (for rural-lovers), as well as Manchester, Birmingham, and Liverpool (for those who prefer the city!). In addition to a competitive salary, you will benefit from: 6.6 Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care £0 - £0 a year 12.21ph