Reception Manager – DoubleTree by Hilton London Angel Kings Cross
Job Ref: AM14860
Branch: DoubleTree by Hilton London Angel Kings Cross
Location: DoubleTree by Hilton London Angel Kings Cross
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 7AM-15:30PM and 14:30PM - 23:00PM
Hours per week: 40
Posted date: 07/10/2025
Closing date: 09/11/2025
Overview
Join to apply for the Reception Manager role at DoubleTree by Hilton London Angel Kings Cross.
Responsibilities
* Assist in supervising the Front Office Team
* Ensure team members are prepared and informed to deliver guests an exceptional experience from check-in through check-out
* Manage and create exceptional first impressions for all hotel users
* Assist the Front Office Manager to evaluate levels of service and ensure exceptional customer service
* Organised, structured, able to delegate whilst addressing business needs
* Operate with a sales mindset and promote the hotel brand's loyalty scheme
* Maximise room occupancy at best rates
* Implement up-selling techniques to promote hotel services and facilities
* Assist with departmental objectives, work schedules, budgets, policies, and procedures
* Monitor appearance, standards, and performance of Front Office Team Members
* Support training, absence monitoring, performance managing, coaching, mentoring and developing
* Product savvy, knowledgeable in expected services and pricing
What we’re looking for
* Passionate and willing to learn
* Positive attitude and someone who makes guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard-working
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences consistently
* Do you have the skill set and experience for the Reception Manager role? What’s stopping you?
Rewards and Benefits
* £250, up to £1000 cash incentives when referring a friend to join our team (T&C’s apply)
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
* Meals provided on shift
* Sales incentives and initiative rewards
* Discounted / free use of leisure facilities – hotel-specific
* Free car parking – hotel-specific
* Discounted or free hotel stays as rewards
* Opportunities for personal development within the hotel group
* Fully funded apprenticeships (T&C’s apply)
* Annual leave entitlements including bank holidays, with option to buy additional holidays
* Pension enrolment
About Klarent Hospitality
Klarent Hospitality are recruiting for a Reception Manager. We offer our employees opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio and reward staff for their hard work, commitments, and long service. We operate branded hotels in key locations across the UK and Ireland.
About the role
* As the Reception Manager, you will assist in supervising the Front Office Team
* Ensure the team is prepared and informed to deliver an exceptional guest experience from check-in to check-out
* Manage first impressions for all hotel users
* Assist the Front Office Manager with evaluating service levels and ensuring exceptional customer service
* Organise, delegate, and address all business needs
* Promote the hotel brand’s loyalty scheme
* Maximise occupancy at best rates and implement up-selling techniques
* Assist with departmental objectives, schedules, budgets, policies, and procedures
* Monitor appearance, standards and performance of Front Office Team Members
* Support training, attendance monitoring, performance management, coaching, mentoring and development
* Product knowledge of expected services and pricing
DoubleTree by Hilton London Angel Kings Cross is steps from shops, restaurants and bars. Take a short walk to Angel tube or Kings Cross/St Pancras stations and explore London’s Theatre District, Islington, Camden Market and more.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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