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Client:
Blue Arrow - Inverness
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
15.08.2025
Expiry Date:
29.09.2025
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Job Description:
We are seeking a proactive and empathetic Complaints and Information Officer to join our client's team in Inverness on a fixed-term basis. The successful candidate will play a key role in managing and resolving complaints, handling information requests, and ensuring compliance with relevant legislation and internal policies. This is a vital position that supports transparency, accountability, and continuous improvement across the organization.
Location: Inverness, Scotland
Contract Type: Fixed-Term (18th August 2025 - February 2026)
Salary: Competitive, based on experience
Hours: Full-time (35 hours per week)
Key Responsibilities
* Receive, log, and acknowledge complaints and information requests in a timely manner
* Investigate complaints thoroughly, liaising with relevant departments and stakeholders
* Draft clear, accurate, and sensitive responses in line with organizational standards
* Ensure compliance with the Freedom of Information (Scotland) Act 2002 and Data Protection legislation
* Maintain accurate records and produce regular reports on complaint trends and outcomes
* Provide advice and guidance to staff on complaint handling and information governance
* Identify areas for service improvement based on feedback and complaint analysis
* Support internal audits and contribute to policy reviews related to complaints and information management
Person Specification
Essential:
* Significant and relevant experience of working within a customer/administrative service
* Excellent customer care skills
* Effective communication and team working skills
* Effective report and letter writing skills using MS Word and Adobe software
* Good skills in data analysis and evaluation
* Accuracy and attention to detail
* Ability to work to strict deadlines
* Excellent self-management and time management skills
If you are interested or would like more information, please contact us on 01463 240590 or email.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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