JOB TITLE: Regional Operations Manager - Drain Doctor
LOCATION: Stockport
TYPE: Based across NW England (Stockport, Stoke, Liverpool)
HOURS: 40 hours per week
About Us
Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands:
* Drain Doctor
* Bright & Beautiful
* Countrywide Grounds Maintenance
* Dream Doors
* Greensleeves Lawn Care
Brand Information:
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of nearly 30 branches, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
REPORTING STRUCTURE
Reports To
* Brand Managing Director
Direct Reports
PURPOSE OF THE ROLE
This role is responsible for establishing, operating, and growing new and existing territories under the corporate brand umbrella.
The Regional Development Manager will build the business from the ground up - setting up operations, developing the customer base, driving sales, leading teams, and managing day‑to‑day performance. Along with managing within existing territories.
The ultimate objective is to successfully scale the territories to a point where they are ready to transition to a franchisee model, ensuring strong commercial performance, operational robustness, and brand compliance.
Key Responsibilities
Territory Set‑Up & Growth
Prepare and launch new territories, including:
* Identifying and securing premises
* Purchasing and managing vehicles and equipment
* Recruiting, onboarding, and developing technicians and support staff
For New and Existing Territories:
* Partner with the Brand Leader to develop and then execute a strategic growth plan, including managing sales leads, prospecting and identifying marketing opportunities and sales strategies.
* Identify, maximise, and convert commercial sales opportunities across the territories.
* Build brand presence and awareness within the local market.
Customer & Commercial Focus
* Drive a customer‑led approach, identifying opportunities to grow revenue and strengthen relationships.
* Develop and manage key accounts, aligning activity with broader growth strategy.
* Monitor sales performance, analyse data, prepare reports and provide feedback to inform decision‑making.
Operational Management
* Manage the day‑to‑day operations of the territories.
* Lead, coach, and manage technical and operational teams to ensure performance and engagement.
* Maintain accurate and detailed records in line with the operations manual and brand requirements.
* Review operational efficiency and continuously refine the operating model to improve performance.
* Prepare the business for transition to a franchisee model, ensuring systems, processes, and performance standards are in place.
* Always operate fully within brand parameters.
Experience/Skills/Knowledge
EXPERIENCE:
* Minimum 5 years’ management experience
* Strong commercial acumen
* Essential: experience within the drainage and/or plumbing sector
* Desirable: background in sales, business development, or growth‑focused roles
* Desirable: understanding of franchise or multi‑site business models
Skills / Knowledge
* General business and people management
* Strategic thinking with a growth mindset
* Strong sales capability with a clear understanding of the importance of financial performance
* Excellent written and verbal communication skills
* Effective time management and prioritisation
* Confident decision‑making and problem‑solving
* Strong IT capabilityHigh‑quality interpersonal skills for relationship building
* Full UK driving licence
ATTRIBUTES
* Coaching and mentoring approach
* Tenacity and drive to meet and exceed targets
* Collaborative and team‑focused working style
* Ability to multitask and manage competing priorities
* Self‑motivated, proactive, and comfortable setting personal goals
* Strategic thinker with the ability to analyse information and understand performance
* Adaptable, flexible, and resilient in a fast‑paced environment
* Confident starting operations from scratch and managing ongoing elements
* Hands‑on, can‑do attitude with a strong sense of ownership
What We Can Offer
* Competitive salary with performance bonuses
* Company car
* Comprehensive training and support from us to be successful in the role
* Access to a proven business model with strong brand recognition
* A collaborative and supportive team environment
* An opportunity to work within a highly recognised and successful brand
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