Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Outbound Customer Advisor on a full-time permanent basis Culture and Environment Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it. Personality Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard and it will pay off. Creating a positive first impression is essential and wanting to do a good job. This opportunity would suit graduates, or someone who is looking to move from hospitality or retail into a corporate office environment. Reward Monthly commission average £1,000 / £1,500 per month Full training provided 37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm) Gifted birthday holiday day Free parking Full office-based Buy and sell up to 5 extra days holiday 20 days holiday plus bank holidays Up to 2 paid volunteering days a year Death in service benefit x2 annual salary Health and medical support Discounted gym memberships Fruit delivered daily to the office Job Role: Making calls to business customers to discuss outstanding debt Collecting debt on behalf of organisations Sending emails and correspondence Building customer rapport Updating and maintaining the database Skills and experience: Previous experience in a similar role or transferable skills in retail, hospitality Excellent communication and negotiation skills Confident and effective time management Good problem-solving, communication, and organisational skills Balance empathy with assertiveness Possess a positive attitude and enthusiasm Maintain professionalism in all aspects of communication Self-driven and motivated Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.