Career Development • Competitive Compensation and Benefits • Pay Transparency • Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ What we offer: Carry out 1st level support on all IT related equipment. Provide local onsite & remote support for IT issues. Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams. Will be responsible to roll out all Global & Local projects as assigned. Identify & escalate priority issues to IT Management Responsible for IT Clients, Telephony, Mobiles & Events in the region Any other tasks as assigned by the IT Management team Tasks and Qualifications: Carry out 1st level support on all IT related equipment. Provide local onsite & remote support for IT issues. Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams. Will be responsible to roll out all Global & Local projects as assigned. Identify & escalate priority issues to IT Management Responsible for IT Clients, Telephony, Mobiles & Events in the region Any other tasks as assigned by the Ianagement team Able to follow processes, plan & organise Able to meet deadlines Self-motivated and able to work on own initiative and within a team. Positive attitude and willingness to go extra mile by taking ownership. Travelling may be required to other entities within the region. Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must. Ability to support Microsoft Office 2016 and 365 an advantage. Supporting knowledge of mobile devices (IOS & Android), will be an added advantage. Experience with software deployment methodology (experience with SCCM would be advantageous). Diagnosis and solving of hardware/software faults.