About the Role:
We are seeking a Field Service Engineer based at our Treforest Depot.
The primary focus of this role is to provide first-class service to both internal and external customers. You will actively identify revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment and other machinery
* Identify mechanical problems using technical knowledge and diagnostic equipment, providing guidance to customers
* Work in a commercially focused manner, seeking additional service revenue and promoting aftermarket solutions
* Adhere to quotations and time guides, notifying management of additional work needed
* Ensure software updates are installed as released
* Complete tablet inputs, electronic reports, and timesheets in real-time with detailed work records
* Order parts as needed and return parts in good condition upon job completion
* Work overtime and respond to call-out requests as required
* Attend relevant product and systems training courses
Requirements
Knowledge, Skills, and Experience:
* Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G)
* Experience in repairing and maintaining heavy construction equipment, with proven skills in diesel engines, transmissions, hydraulics, and electrics
* Advanced diagnostic and troubleshooting skills, with a thorough understanding of hydraulics, electrics, and EATS
* Effective communication skills with colleagues, management, and customers
* Cost-conscious mindset to maximize profitability
* Strong problem-solving and diagnostic abilities
* Proficiency with computer systems and Outlook
* High attention to detail and conscientiousness
* Reliability, honesty, and trustworthiness
* Ability to understand technical literature and systems
Desirable:
* Welding and fabrication experience
Benefits
What’s in it for you?
Alongside a competitive salary, we offer a range of benefits:
Taking Care of You:
* Health Cash Plan covering prescriptions, glasses, dental, physio, and more
* Free Physio Access via phone or video
* 24/7 private GP service
* Additional Health & Wellbeing Support
Life Outside of Work:
* Enhanced Sick Pay
* Family Leave including maternity, paternity, and adoption
* IVF Support with paid treatment and appointments
* Retirement Support with bonuses and phased retirement days
Financial Extras:
* Matching pension contributions up to 5%
* Car leasing schemes via Tusker or Octopus
* Cycle to Work scheme
* Discounts on groceries, holidays, shopping, and more
Feeling Part of the Team:
* Refer-a-friend bonus
* Long service awards starting at three years
* Annual paid volunteering day
* Christmas shutdown holiday
* Opportunities through Employee Council, Social Committee, and awards
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