Love working with people and delivering excellent service—but looking for something a bit different?
Or perhaps you enjoy sales but want more structure and purpose in your day? If so, we’d love to hear from you!We’re Breedon, the UK and Ireland’s largest independent construction materials group, and we’re on the lookout for a motivated Customer Services Agent to join our Special Aggregates team. Based at our Breedon Quarry offices, you’ll be part of a friendly and dynamic team that supports a nationwide customer base with market-leading decorative aggregate and self-binding gravel products.
Key Responsibilities
What’s the role all about?As a Customer Services Agent, you’ll play a vital role in our Commercial team. Your focus? Delivering top-tier customer service and sales support for our Building Products division.You’ll:
1. Respond to inbound customer enquiries
2. Price, chase, and win orders
3. Process incoming orders, including through our new Ecommerce platform
4. Track orders and liaise with internal teams from quote through to delivery
5. Provide technical support to ensure the right products reach the right customers
6. Work with transport and operations to coordinate smooth, on-time deliveries
At Breedon, we believe in removing unnecessary red tape. That means you’ll have the autonomy to engage directly with customers, understand their needs, and build real relationships that make a material difference.
Skills, Knowledge & Expertise
What we're looking for:You’ll thrive in this role if you’re someone who loves engaging with people and takes pride in delivering outstanding service. Specifically, we’re looking for:
7. Experience in customer service (any industry)
8. Strong communication and rapport-building skills
9. A proactive and organised approach
10. Attention to detail and accuracy
11. Confidence using email and phone as primary tools
12. Ability to multitask and stay calm under pressure
Experience in the building materials industry is a bonus—but not essential. We’ll give you the training and support to succeed.
Job Benefits
What’s in it for you?At Breedon, we believe in rewarding our people. In addition to a competitive, tailored salary, you’ll receive:
13. 🏖️ 25 days holiday + bank holidays
14. 🧠 Employee Assistance Programme (mental health and wellbeing support, 24/7)
15. 💷 Pension scheme
16. 🛍️ Retail discounts via our employee benefits platform
17. 🤝 1 paid volunteering day per year + charity donation matching
18. 💼 Learning & development opportunities and career progression
19. 👶 Enhanced parental leave policy
20. 💸 Access to our ShareSave scheme
21. 🌟 "Make a Material Difference" Awards
22. ❤️ Life Assurance Scheme
Ready to make a material difference?
If you’re passionate about customer service, love building relationships, and want to join a company where your voice matters, apply today and become part of something bigger.